Questions and answers

Yes. You pay the full amount on M-PESA when you order. That is what lets us buy your pieces straight away and keep the price fixed. You pay nothing more at pickup.

When you pay, your M-PESA confirmation message shows the name A&K Worldwide Enterprises. The Paybill number is shown at checkout. We never ask you to pay to a personal number, and we never send you a different number on WhatsApp.

At our pickup desk in Nairobi CBD. The address and opening hours are on the pickup page and in the SMS we send when your order is ready. Bring your order number and the 4-digit pickup code from your account.

Yes. Tell us on WhatsApp after you have paid and we hand your parcel to a courier of your choice. The courier fee is paid by you at the station.

You count and check your pieces at the desk before you leave. If something is wrong, we sort it out there and then: replace it, or refund that piece to your M-PESA.

If we cannot deliver, you get all your money back to the M-PESA number you paid from. If your order is more than 30 days later than the date we gave you, you can cancel and get a full refund.

No. The minimum on each product is what lets us give you the import price. For most items it is 10 or 20 pieces.

Yes. Each product shows a price table. The more pieces you take of one item, the lower the price per piece. The cart always shows the price for the quantity you chose.

Yes. The price per piece includes import duty, VAT, clearing and transport to our pickup desk. There is nothing to add at pickup. Only an upcountry courier, if you want one, is extra.

Yes. Each item needs its own minimum, but you can put several items in one cart and pay once.

Yes. Send them with the order number and the 4-digit pickup code. Whoever has both can collect, so keep the code private.

Yes. Every paid order has a receipt in your account that you can print or save as PDF, and you can ask for a KRA eTIMS tax invoice at pickup.

Please collect within 30 days of the SMS that says your order is ready. After that we may charge a small storage fee per day, and we always contact you first.

You can cancel free of charge from your account until we have bought the stock from our supplier. After that, the late-order and refund rules in our terms of sale apply.

Write to support@sokommerce.com or send us a WhatsApp message. We remove everything the law does not require us to keep, and we tell you what we have to keep and why.