Terms of sale

1. Who you buy from

You buy from A&K Worldwide Enterprises FZCO, trading as Sokommerce (“we”, “us”). Contact: WhatsApp +971 50 236 9167, support@sokommerce.com. Company details are in the imprint.

2. Who can order

Anyone aged 18 or over in Kenya, buying for their shop, online business or own use. Please give us your correct name and the M-PESA number you will pay from.

3. Products, minimums and readiness dates

• Each product shows photos, a description, the minimum quantity, the price per piece for each quantity tier and whether it is in stock in Nairobi or arrives later.
• “Arrives in X–Y days” is our estimate. The expected ready date shown when you order is the date we agree with you.
• Photos show the actual item; small differences in colour or packaging can happen between batches.
• Imported goods go through the Kenya Bureau of Standards import conformity checks where they apply.
• “Sells for about” and “you keep about” figures are estimates to help you plan. They are not a promise of what you will sell for or earn.

4. Prices

Prices are in Kenya shillings per piece and include import duty, VAT, clearing and transport to our pickup desk in Nairobi CBD. The price in your cart when you pay is the price you pay. Nothing is added at pickup. An upcountry courier, if you want one, is not included. If a price is clearly wrong because of a mistake, we tell you before we buy the stock and you can cancel for a full refund.

5. How your order becomes a contract

1. Before you pay, the checkout shows you the items, quantities, price per piece, total price, pickup point and expected ready date. You can change or remove items until you pay.
2. You place the order and receive the M-PESA payment request on your phone.
3. The contract is made when your M-PESA payment is confirmed. We confirm by SMS and show the order and receipt in your account, where you can keep, print or save it as PDF.

6. Payment

• You pay the full amount upfront on M-PESA, through the request sent to your phone. The name on the confirmation is A&K Worldwide Enterprises.
• We never ask you to pay to a personal number or a different till.
• Orders not paid within 48 hours are cancelled automatically.

7. Pickup and upcountry delivery

• We send an SMS when your order is ready. Collect it at Sokommerce pickup desk, Nairobi CBD, Set the exact building, floor and shop number in Admin → Settings, Nairobi, Mon–Sat 9:00–18:00, with your order number and pickup code.
• Anyone with your order number and pickup code can collect for you. Keep the code private.
• On request we hand your parcel to a courier or bus company you choose. You pay the courier. From hand-over, the courier is responsible for transport; we help you with any claim against them.

8. Checking your goods and faults

• Count and check your pieces at the desk. If any are damaged, missing or not as described, we replace them or refund those pieces to your M-PESA.
• If you find a fault later that you could not see at pickup, contact us as soon as possible with your order number, photos or a video. If the fault was there when you collected, we repair, replace or refund it.
• Your rights under the Consumer Protection Act and the Sale of Goods Act are not limited by these terms.

9. Cancelling

• By you, before we buy the stock: free, from your account, while the order status is “Waiting for payment” or “Paid”.
• By you, if the order is late: if your order is not ready more than 30 days after the expected ready date, you may cancel and get a full refund.
• By you, under the law: you keep every cancellation right the Consumer Protection Act 2012 gives you, for example if we did not show you the required information before you paid or did not give you a copy of the order.
• By us: if we cannot get or deliver the goods, we cancel and refund you in full.

10. Refunds

Refunds go to the M-PESA number you paid from, within 3 working days of the cancellation or our agreement at the desk. We do not deduct any fee.

11. Orders not collected

Please collect within 30 days of the ready SMS. After that we may charge a storage fee of KSh 50 per day. We always contact you before any fee applies.

12. Your account

Keep your login and pickup codes private. We may suspend an account that is used for fraud, fake payments or abuse of our staff, and we tell you why.

13. Our responsibility

We are responsible for delivering what you ordered, as described, at the agreed price. Where the law allows, our liability for an order is limited to the amount you paid for it, and we are not liable for lost profit or lost business from resale. Nothing in these terms limits a liability that Kenyan law does not allow to be limited.

14. Events outside our control

If customs, airlines, strikes, government action or similar events delay an order, we tell you as soon as we know and give you a new expected date. Your right to cancel a late order for a full refund (section 9) still applies.

15. Personal data

How we handle your data is explained in our privacy policy.

16. Complaints and disputes

• Talk to us first: WhatsApp +971 50 236 9167 or support@sokommerce.com. We answer within 3 working days.
• If we cannot agree, you can complain to the Competition Authority of Kenya, which handles consumer complaints: complain@cak.go.ke, www.cak.go.ke.
• You can also take a claim to the Small Claims Court (claims up to KSh 1,000,000) or the other courts of Kenya.

17. Law and language

These terms are governed by the laws of Kenya and the courts of Kenya have jurisdiction. They are available in English and Kiswahili. If the two versions differ, the English version applies.

18. Changes

We may update these terms. The terms shown when you placed an order apply to that order.